Support
Write to support@cogsy.app. A person reads every message.
What to include
- Your store's myshopify.com address.
- The product or SKU the question is about.
- What you expected to see and what you saw instead. A screenshot helps.
- For an import, the CSV file or a few of its rows.
Before you write
The guides walk through the common jobs, the features pages say what each part of the app does, and theglossary defines the terms the app uses.
Uninstalling and deleting your data
Uninstall Cogsy from Apps in your Shopify admin. The costs already written to Shopify stay on your variants. Everything the app holds for your store is deleted 48 hours later; to have it deleted sooner, write to us from an address that belongs to the store. The privacy policy has the detail.